This is how we will handle your information you provide during your visit to our website. We adhere to the ICANN Model Privacy Policy, which is available at
1. Introduction
The Controller within the meaning of the GDPR (hereinafter “we,” “us/our”) shall take appropriate measures to protect your privacy and the security of your personal data. This privacy notice describes how we collect, use, store, and disclose your personal data when you visit our websites, use our products and services, or interact with us.
In the context of providing our products and services, we also act as a Processor. The clauses that regulate the data processing we made as a Processor in the provision of our products and services are available in the Data Processing Agreement.
2. Information and Contact details of the Controller
united-domains Reselling GmbH
Gautinger Straße 10
82319 Starnberg
Germany
E-Mail: support@ud-reselling.com
united-domains Reselling GmbH
Data Protection Officer
Gautinger Straße 10
82319 Starnberg
Germany
E-Mail: datenschutz@united-domains.de
3. What Data We Process
We may process various types of personal data about you, including but not limited to:
- Identity Data: Name, username, title.
- Contact Data/Inventory Data: Contract data such as billing address, delivery address, email address, phone numbers.
- Financial Data: Payment details, bank account details.
- Transaction Data: Details of payments to and from you, and details of products and services you have purchased from us.
- Technical Data: IP address, browser type and version, operating system, device information.
- Profile Data: Username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communication Data: Your preferences for receiving marketing communications from us and your communication preferences.
4. How We Process Your Data
We process your data in various ways, including but not limited to:
- Direct Interactions: You give us your data when you create an account, order products or services, fill out forms, visit our website, contact us, or provide feedback.
- Automated Technologies or Interactions: We collect data about your devices, browsing actions, and patterns when you use our website, through cookies and similar technologies.
- Third parties or publicly available sources: We may receive personal data about you from various third parties and publicly available sources (e.g., through business partners or web crawling).
5. How We Use Your Data
We use your personal data for the following purposes:
6. Data Processing for Marketing Purposes
We also use your personal data for marketing purposes to provide you with individualised offers and information about our products and services. In doing so, we are guided by our legitimate interests in strengthening our customer relationships and continuously improving our services and products. We also use machine learning to calculate individual product recommendations. Machine learning serves the purpose of efficiently and specifically directing advertising to our customers. The basis for the calculations is the respective usage behavior of customers within our websites and, if applicable, also the websites of the affiliated companies of IONOS Group SE. We have an overriding legitimate interest in optimising business processes or making products more appealing through the use of machine learning. However, to protect your data, we have anonymised all personal data as far as possible or implemented corresponding deletion routines.
To deliver targeted advertising in the form of ads on portals of our marketing partners, we also use services such as Meta Custom Audiences, LinkedIn Matched Audiences, TikTok Custom Audiences, Reddit Custom Audiences, and Google Customer Match. We transmit inventory data (email address, phone number, postal code, country) to our marketing partners. However, the data is not sent in plain text but is hashed in advance using the SHA-256 algorithm and then transmitted. The marketing partner then compares this with its own, identical data to then display targeted, personalised advertising in the form of ads on the respective marketing partner’s portals or our affiliated companies.
Type of data:
- Inventory data (e.g., contract data such as email address, phone number)
- Information about your interactions with our services (e.g., pages visited, products purchased)
- Demographic data (e.g., age, gender)
- Your preferences and interests
- Usage data (data that arises when using our websites, services, and products, including analysis of click behavior)
Purposes of use:
- Sending newsletters and promotional emails
- Displaying personalised advertisements on our websites and on other platforms
- Conducting customer surveys and market research
- Analysing customer behavior data to improve our products and services
- Telephonic contact for advertising purposes
- Use and training of AI
- Data transfer between affiliated companies
Legal basis:
The legal basis for processing your personal data for marketing purposes is our legitimate interest and the consent you have given for selected data processing.
Right to Object:
You have the right to object at any time to the processing of your personal data for marketing purposes. As a Customer you can change your settings for receiving newsletters, telephone contact, and advertising emails at any time through your customer account (Portfolio) or exercise your objection by emailing: support@ud-reselling.com
7. Legal Bases for Processing
We process your personal data on the following legal bases:
- Contract Fulfillment: The processing is necessary for the performance of a contract with you or for the implementation of pre-contractual measures.
- Consent: You have given your consent to the processing of your personal data for specific purposes.
- Legitimate Interests: The processing is necessary for our legitimate interests, as long as your interests or fundamental rights and freedoms do not prevail. The legitimate interests we pursue include, in particular: financial interests, direct marketing, fraud prevention, use and training of AI, data transmission to affiliated companies, improvement of our technical infrastructure, improvement of our products/services and web presence, cost savings and process optimisation.
- Legal Obligation: The processing is necessary for the fulfillment of a legal obligation to which we are subject.
8. Disclosure of Your Data
We may disclose your personal data to the following categories of recipients if necessary:
9. International Data Transfer
We may transfer your personal data to countries outside the European Union (EU) and the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with legal requirements, unless you have given us your consent for the data transfer in individual cases.
10. Data Security
We have taken appropriate security measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
11. Data Storage
We generally store your personal data only for as long as is necessary for the purposes stated in these privacy notices or as we are obligated or entitled to do so due to legal retention periods. For example, we store your personal data for the duration of a contract concluded with you. If, on the other hand, data processing is based on the legal basis of consent or a legitimate interest, we generally store your data until you issue your withdrawal or objection.
Further information on case-specific retention periods is listed below as examples.
Contract data: Stored for the duration of the contractual relationship and beyond, provided that legal retention obligations (e.g., 10 years due to tax and commercial law provisions) exist.Invoice data: Until the termination of the contract and beyond, to comply with legal obligations (up to 10 years).
Chat and Communication data/Telephone recordings: Chat – or Conversation histories are stored for 90 days. If a chat or a phone call leads to a contract, the relevant part is stored for the duration of the contract + legal period if necessary (up to 10 years).
Raffles: Data processed within the framework of raffles is generally deleted after the raffle ends, unless further retention periods exist or the participant has consented to the further use of the data.
Information requests: If data subjects assert their right to information against us, we store the data for the duration until the complete information is provided and beyond for up to 3 years.
Contact forms/contact points: Data processed within the framework of inquiries via contact forms or contact points is generally stored until the inquiry is fully processed, unless there are further legal retention periods.
Analysis and tracking data: Data used to improve services is generally stored for a short time, e.g., for the duration of the cookie lifespan.
Security and fraud prevention data: Generally stored for up to 6 months. However, longer storage periods are possible for specific purposes.
Friendly Captcha and reCAPTCHA data: Stored until the purpose is achieved (security check).
Marketing data: Is generally stored until an objection is raised.
AI-based data: Generally, this is aggregated data. If personal reference cannot be excluded, the data is stored until the purpose is achieved and then deleted.
Marketing and newsletter data: Stored until the withdrawal of consent or fulfillment of the purpose.
Evaluation and survey data: Until the termination of the contract or fulfillment of the purpose, such as at the latest 24 months after a survey for its improvement.
Google Analytics and similar tracking services: Limited in time by cookie settings or until the withdrawal occurs.
Comments in blogs: Comments remain until the blog is deleted or the comment is deemed legally questionable.
Webinars and demos/product tests: Data is stored until the webinar/demo or product test is conducted and may be used for follow-up communication.
Cloud data and IT services: Storage until deleted by the user or at the end of the contract
CDN and web services: Data is stored until the termination of the service or by the user’s deletion request.
12. Automated Decision-Making/Profiling
No automated decision-making including profiling, takes place that has legal effect on you or significantly impairs you, unless this is permitted by law.
13. Your Rights
You have the following rights regarding your personal data:
- Right to Access: You have the right to request information about your stored data.
- Right to Rectification: You have the right to correct inaccurate data.
- Right to Erasure: You have the right to request the deletion of your data.
- Right to Restriction of Processing: You have the right to restrict the processing of your data.
- Right to Data Portability: You have the right to receive your data in a portable format.
- Right to Object: You have the right to object to the processing of your data.
- Right to Withdraw Consent: You have the right to withdraw a previously given consent at any time.
- Right to Lodge a Complaint with a Supervisory Authority: You also have the right to lodge a complaint with a competent data protection supervisory authority at any time.
To exercise your rights, please use the contact information provided under point 2.If you are a client, you can also check and modify your personal data at any time in the Customer Area tool (Portfolio).
14. Cookies and Similar Technologies
We only use cookies that are technically necessary to provide you with the content of our website.
15. Changes to these Privacy Notices
We may update this privacy notice from time to time. The current version will be published on our website and will take effect as soon as it has been updated.